• Please phone between 8am and 5pm to book an appointment. We have both booked and same day appointments available so that you do not need to go to walk in clinics or have unnecessary emergency department visits.
  • Online booking is available for regular appointments at https://veribook.com/lp/8thAve/
  • Sometimes we are able to solve a problem over the phone. Please ask the receptionist if a telephone appointment applies to you.
  • Regular appointments are the most common appointment type and are usually 10 minutes long. We ask you to limit your problems to 2 each visit, so that we can properly address the problem.
  • Well infant visits, prenatals and pap tests are also examples of regular appointments.
  • Regular appointments can be booked online
  • Long appointments need to be arranged with your doctor or the receptionist.
  • Complete physicals, counselling visits, first WBC visits are examples of long appointments.
  • If you are unsure of the appointment type, please call us at 604.8740261
  • Please cancel your appointment 24 hrs in advance. If you do not arrive for an appointment, you will be charged $50.00
  • Complete physicals are not needed by most healthy people and are not a good way of “checking up on things”.
  • They are only coverd by MSP if you have a chronic disease. Examples of these are Hypertension, Diabetes, Heart Disease, Epilepsy any type of Cancer. Please ask your doctor or one of our team if this applies to you.
  • Usually you will need some blood tests before your physical, so please make sure to ask when making your appointment.
  • Children also do not need to have complete physicals, unless they have a chronic disease.
  • Employment, camp and sports physicals are another type of complete physical examination. These physicals are not covered by your MSP and the costs are listed under Policies: Services not covered by MSP.
  • At each visit your doctor will give you the right amount of medication. If your medical condition is stable, there will be repeat prescriptions lasting from 3 to 12 months. When you no longer have repeat medications, then it is best to come into the office and discuss the need for ongoing medication.
  • Most specialist doctors and special tests require us to send a letter and make the appointment.
  • We need to understand the problem that requires a referral, examine you and attach test results to the referral. This is why you need to make an appointment with your doctor to arrange the referral
  • We will let you know as soon as we have the date, so that you can reschedule if needed. Please sign a consent form if you would like us to notify you by email.
  • Sometimes a followup referral can be arranged over the telephone. Please ask if this applies to you.
  • These are services that you will need to pay for yourself and include forms, camp, sports and employment physicals, legal reports as well as plastic (cosmetic) procedures like freezing and removing certain moles. Please see details and prices under resources.
  • Please tell reception if your visit is for injuries as a result of a motor vehicle accident.
  • Please tell the administrative staff if your visit is as a result of a work injury. They will need to know the details of your employer, in order to submit the claim.
  • Please remember to submit a WorksafeBC claim at your work.